Remote IT Support

NYCdatalink Remote IT Support

Get professional technical assistance without leaving your home or office. Our technicians can securely connect to your computer with your permission to diagnose and resolve technical issues.

Request Remote Support Download Support Client Check Support Request Status

How remote support works

  1. Send a request with your name, a way to reach you, and what is going wrong.
  2. Keep the ticket number. A technician reviews the request before any connection is offered.
  3. You receive a one-time link for the Windows 10 or Windows 11 computer that needs help.
  4. Run MeshCentral Assistant. It stays only while the window is open. It does not install a background service.
  5. When the technician connects, Windows asks you to allow it. Choose Allow only if you are expecting NYCdatalink.
  6. Close the MeshCentral Assistant window when you are finished. That disconnects the technician.

Remote control is for attended help on Windows 10 and Windows 11. A connection is not started from this website, and a technician cannot connect until you approve the prompt on your computer.

Download Support Client

There is no general download on this page. A general installer could leave a support program on the computer. Your personal link arrives by email, and on the status page, after a technician accepts the request.

Check Support Request Status

Request Remote Support

Tell us how to reach you and what the computer is doing. Do not include passwords.

Check Support Request Status

Enter the ticket number and the same email address used on the request.